Customer Voice

Customer Voice is a web-based customer loyalty, retention and a referral tool based on the Net Promoter Score (NPS), the Ultimate Question. Customer Voice exists for the sole purpose of improving your bottom line by identifying the profit impact that happy and unhappy customers have on your business. You will receive the tools you need to turn your happy customers into an unpaid sales force to help you grow your business. The tool leverages the power of Social Media channels and uses them as a referral service.

The NPS is a metric developed over decades and used worldwide that provides the true definition of loyalty…. whether your customers would put their reputation on the line to recommend your business. The guest check will invite your customer to take part in the Customer Voice survey consisting of 2 questions which takes about 30 seconds to complete. If there response is positive, they are led to make a referral on the social media platform of their choice.