Since 1936 East Bay POS has provided point of sale systems, maintenance and repair services along with other other support to its customers. As an example of our commitment, East Bay POS provides more than just a manufacturer's warranty when our customers purchase equipment: we also provide 90 days maintenance support – free of charge – in addition to the standard manufacturer's warranty.
East Bay POS strives to provide the best service possible, and continue to upgrade our support infrastructure and hire veteran POS industry technicians to provide the state-of-the-art technical expertise your business expects, whether it be on-site or over the phone.
East Bay POS provides two levels of support: Maintenance Contract Support and Time & Materials Support:
If you have a maintenance contract, you will receive first priority for all support and service needs, including both remote and on-site support. This means that we will assist you with all of your needs prior to assisting those customers without maintenance agreements.
Software Support: 24 hours a day, 365 days a year (including holidays)
Maintenance Contract Hardware Support Hours: Monday through Saturday, 8:00 AM – 9:00 PM
Under the maintenance agreement, East bay POS can provide temporary parts or equipment to keep your system functional until repairs are completed. East Bay POS maintains inventory to meet the needs of its Maintenance Agreement customers.
Non-Maintenance Agreement Customers:
If you do not have a maintenance agreement with East Bay POS we will continue to offer service and support. All phone and on-site support must be paid for in advance.
For a customized Maintenance Agreement quote or a detailed description of our Maintenance Agreement options, please contact 510.832.5548